HOW DOES IT WORK?
Fill out our inquiry form or give us a call to get in touch! We'll discuss your occasion and make any necessary suggestions on what rentals will be a great fit. We'll also discuss if you'll need our assistance with any additional coordinating. Then we'll agree on a time for setup and clean up, and you'll get to sit back and relax, knowing  we've got things covered. We'll show up before your event at the agreed upon time, get things set up (no help needed from you), and come back after for cleanup. Easy peezy lemon squeezy! We always keep open lines of communication leading up to your event, and we welcome clients to be as hands on or hands off as they'd like with designing the event space. 

HOW DOES PAYMENT WORK?
Our 3-part payment system includes a deposit of 1/3 of the cost up front, a second payment of 1/3 of the cost half way between your initial and final payment dates, and a final payment of 1/3 of the cost one month prior to the event. Should you need to add additional tents or items to your invoice during the planning process, these costs will be added on to your next payment(s).

WHAT IF I NEED TO CANCEL?
We do not offer refunds, however our 3-part payment system allows you to cancel without owing the total cost of your event. Should you cancel, we will not refund you for payments already made, and you will not owe us for any remainder balance for payments not yet made. Our 3-part payment system includes a deposit of 1/3 of the cost up front, a second payment of 1/3 of the cost half way between your initial and final payment dates, and a final payment of 1/3 of the cost one month prior to the event.

ARE THERE DISCOUNTS FOR EXTENDED RENTALS?
Yes! We offer great discounts for extended rentals. We know that our tents make a great added guestroom when family comes to stay for a while or an awesome seasonal outdoor hang out space in your yard. Inquire for weekly and monthly rates.

WHAT IF IT RAINS?
In most instances, your tent rental can still take place even if there's rain in the forecast. Our tents are made of the highest grade canvas on the market and designed for four season use. You'll be cozy and dry inside, even if the sky decides to fall! Should it rain during your tent rental, the tent will need to dry completely before we can pack it down, so we do ask that you be flexible on the cleanup day and time if the tent is still wet.
While our tents are waterproof, the furnishings and decor we use inside of them are not. In order to protect the quality of our furnishings, we do reserve the right to reschedule should there be extreme weather during scheduled setup and/or cleanup times. 
Don't want to host your gathering in the rain? Our cancellation policy allows you to reschedule within 6 months for only the cost of a 10% rescheduling fee and labor.

CAN I LET MY GUESTS BOOK THEIR OWN TENTS?
Yes! We have a reservation system your guests can use. You'll provide your guests with a link to book their tent and we'll handle the rest. We'll inform them about their accommodation, let them know what to bring, and even assign them their tent number. We ALWAYS prioritize ease of planning for our clients no matter what the occasion.

CAN YOU DO (INSERT RANDOM TYPE OF EVENT)?
Yes! We love new inspiration to design our tents for a new use. If you haven't seen us do it, please ask. If we can make it happen, we will!

IS THERE A TRAVEL FEE? HOW FAR WILL YOU GO?
There is no travel fee within a 20 mile radius of San Carlos, California. Reservations outside of this radius will incur a travel fee. The travel fee is based on the size of the job and the distance we'll be traveling. It covers our fuel and crew members' hourly wage. We'll provide you with the travel fee in the beginning of your reservation process so you won't be left wondering what it might add up to.
There is no limit on how far we'll travel and we love to bring our tents to new places! Don't hesitate to ask us, even if you're far away!

CAN YOU SET UP AT MY CAMPSITE?
Yes. We even offer the service of searching for a campsite for you, however you'll have to book it yourself due to state campground regulations. You'll also need to square away payment for the site as well as add one of our names onto the reservation so we can come in before you to set up. Private campgrounds can be more lenient about rules- we're happy to reach out to your campground to ensure smooth sailing.

CAN YOU HELP ME FIND A VENUE/LOCATION?
Yes! We have amazing locations for both event venues and private campgrounds that welcome our tents. If none of our locations are quite right, we also offer location scouting.

WHAT ABOUT FLOWERS? CATERING? ETC.?
We're happy to offer you our list of preferred vendors OR coordinate vendors for you for an additional event planning cost. Event planning costs are based on the extent of planning needed. Inquire for a quote.

CAN YOU TAKE CUSTOM REQUESTS?
Absolutely! We're happy to take your custom requests for themes, decor, etc. If we don't already have the right decorations or furnishings for your request, we'll purchase or rent them for your special day.